Frequently Asked Questions
For All Returns
Q: Can I return this product?
A: No, this is a clearance product with limited quantities and not eligible for return.
Q: Are additional quantities of products available?
A: Products on our website are in limited quantities, and additional quantities cannot be manufactured. For replacements, submit your request promptly for the best chance of availability.
Q: What if the replacement product is no longer available?
A: Within 24 business hours of receiving your completed request, we will check the inventory status of the product.
- If the product is still in stock, we will promptly ship replacements according to our Returns Policy.
- If the product is no longer in stock, we will notify you and provide alternative solutions.
Wrong Product
Q: What if I receive the wrong product?
A: If you receive a product that is not what you ordered, we will get you the correct product.
Q: What is the process for returning the incorrect product?
A: Start by completing the form on our Returns page to initiate the process.
- We will review your submission and contact you if additional information is required.
- If approved, and the product is still in stock, we will promptly ship replacements.
- If the product is no longer in stock, we will notify you and provide alternative solutions.
- If we ask for the product to be returned, we will provide you with a call tag and instructions to ship the product back to us.
- Products must be returned in their original packaging.
- Used or installed products cannot be accepted.
Damaged Product
Q: What if my order arrives damaged?
A: If the product arrives with visual damage or is damaged upon opening, complete the form on our Returns page and upload photos of the damage. Submit the form to initiate the replacement process.
Q: What is the process for handling a damaged product?
A: Start by completing the form on our Returns page to initiate the process.
- We will review your submission and contact you if additional information is required.
- If your request is approved, and the product is still in stock, we will promptly ship replacements.
- If the product is no longer in stock, we will notify you and provide alternative solutions.
- If we request that you ship the damaged product back to us or the manufacturer, we will provide you with a call tag and instructions to ship the product back to us.
Defective Product
Q: What if my order is defective?
A: If the product does not work, or stops working after installation, complete the form on our Returns page to initiate the replacement process.
- Lighting Liquidators provides a one-year warranty on all products.
- Refer to the manufacturer’s warranty to see if it extends beyond the first year.
Q: What is the process for handling a defective product?
A: Start by completing the form on our Returns page to initiate the process.
- We will review your submission and contact you if additional information is required.
- If your request is approved, and the product is still in stock, we will promptly ship replacements.
- If the product is no longer in stock, we will notify you and provide alternative solutions.
- If we ask for the product to be returned, we will provide you with a call tag and instructions to ship the product back to us.
Order Cancellation
Q: How can I cancel my order?
A: Order cancellations are generally possible, but not guaranteed, within 12 hours of placement. Contact our Customer Service Department to check the fulfillment status and determine if cancellation is possible.
Additional Information
Q: Where can I find more information about the returns policy?
A: Please refer to our full Returns Policy on our website.
Q: Where can I find more information about Lighting Liquidators warranty?
A: Please refer to our Warranty Policy on our website.
Q: How can I contact customer service?
A: You can contact our Customer Service Department via email, chat, or phone. Check our website for contact details and hours of operation.
Q: What are the expected timeframes for the return process?
A: We aim to process your returns within 3 business days of receiving your request. Please refer to our full Returns Policy for specific timeframes.
Q: Are refunds offered or only replacements?
A: Refunds are only offered when replacements are unavailable.
